This Refund Policy applies to subscription plans purchased for the HMsathi.ai hotel and restaurant automation system (the "Service").
Before purchasing any plan, every customer is offered a free, no-obligation demo of the Service. We encourage you to use the demo to confirm the Service fits your business needs before subscribing.
Our Starter and Growth plans are billed on a monthly basis. Since the Service is activated and configured for your property immediately upon subscription, payments for the current billing month are generally non-refundable once setup has begun.
A refund may be considered in the following cases:
Refunds are not provided for change of mind after setup has been completed, partial use of a billing month, or dissatisfaction with features that were clearly described before purchase.
To request a refund, contact our team on WhatsApp at +91 92340 88493 within 7 days of the charge, with your registered hotel/property name and payment details. We will review your request and respond within 3–5 business days.
You may cancel your subscription at any time, effective from the next billing cycle. Cancelling does not automatically entitle you to a refund for the current billing period already paid.
We may update this Refund Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.
For billing or refund questions, reach us on WhatsApp at +91 92340 88493.